Twitter restores suicide-prevention feature after briefly removing it

 

Carlos Barria / reuters

Igor Bonifacic|@igorbonifacic|December 24, 2022 3:07 PM

Twitter says it’s working on bringing back the #ThereIsHelp banner, a feature that pointed users to suicide prevention hotlines and other safety resources when searching for certain content. On Friday, Reuters reported that the company had removed the safety tool earlier in the week on orders from Elon Musk.

After the outlet published its story, Ella Irwin, Twitter’s head of trust and safety, confirmed the removal but said it was temporary. “We have been fixing and revamping our prompts. They were just temporarily removed while we do that,” she told Reuters. “We expect to have them back up next week.”

On Saturday morning, Musk denied Twitter had ever removed the feature. “The message is actually still up. This is fake news,” Musk wrote on Twitter, adding, “Twitter doesn’t prevent suicide.” When Engadget tired searching for terms like “suicide” and “COVID-19” on Saturday afternoon, the banner did not appear.